Terms of Service

Last updated: October 10, 2026

Overview

Welcome to CRUELS. The terms “we,” “us,” and “our” refer to CRUELS. CRUELS operates this online store and website, including all related information, content, features, products, and services, to provide you with a shopping experience.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

By visiting our store, browsing our website, or purchasing from us, you agree to these Terms of Service and any policies referenced in them. If you do not agree to these terms, please do not use our website or services.

1. Eligibility and Use of Our Store

By using our store, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree not to use our products or website for any unlawful purpose or in violation of any applicable laws or regulations.

You must not attempt to interfere with the security, operation, or functionality of our website or use it to transmit malicious code.

We reserve the right to refuse service, restrict access, or cancel orders where permitted by law, including in cases of suspected fraud, abuse, or violation of these terms.

2. Products and Product Information

CRUELS offers made-to-order products produced and fulfilled through our print-on-demand fulfillment partner, Printify.

We make reasonable efforts to display product images, colors, descriptions, and other details accurately. However, actual colors and appearance may vary depending on your screen, device settings, and other factors.

Please review product descriptions, available sizes, and size charts carefully before placing an order. You are responsible for selecting the appropriate size and reviewing product details before purchase.

We reserve the right to modify product descriptions, discontinue products, or limit product availability at any time, subject to applicable law.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to accept or decline an order where permitted by law. An order confirmation email does not necessarily mean that the order has entered production or cannot be cancelled.

Please ensure that your contact information, shipping address, and order details are accurate when placing an order.

If we need to cancel or modify an order, we will make reasonable efforts to contact you using the information provided at checkout.

4. Prices and Payments

Product prices are displayed in the currency indicated on our store. Shipping charges and any applicable taxes or other charges will be displayed at checkout where applicable.

We reserve the right to change product prices at any time. Price changes will not affect orders already accepted, except where permitted by law or necessary to correct a genuine pricing error.

Payments are processed through the payment methods made available at checkout. By submitting an order, you confirm that you are authorized to use the selected payment method.

5. Shipping and Delivery

Our products are made to order. Production time is separate from shipping time, and delivery estimates are not guaranteed arrival dates.

We currently offer shipping to the United States through the shipping options available at checkout. Shipping availability, fees, and estimated delivery times may vary depending on the product and destination.

Once an order has been fulfilled and shipped, tracking information will be provided where available.

Delivery may be affected by circumstances outside our control, including carrier delays, weather, customs procedures where applicable, or incorrect shipping information supplied by the customer.

For more information, please review our Shipping Policy.

6. Returns, Refunds, and Replacements

Because our products are made to order, we do not offer voluntary returns or exchanges for change of mind, fit preferences, or incorrect size selection.

If a product arrives damaged, defective, or incorrectly printed, contact info@cruels.shop within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photographs or video evidence.

We will review the claim and, where appropriate, arrange a replacement or refund.

Please contact us before returning any product. Do not send items back unless we provide return instructions.

Nothing in these terms limits any consumer rights or remedies that cannot legally be excluded.

For full details, please review our Return & Refund Policy.

7. Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and up to date. However, we do not guarantee that all website content will always be complete, current, or free from errors.

If information about a product, price, promotion, or availability contains an error, we reserve the right to correct it and take appropriate action regarding affected orders as permitted by law.

8. Intellectual Property

Unless otherwise stated, the content created for and displayed on the CRUELS website, including original branding, website text, graphics, and designs, is owned by CRUELS or used with appropriate permission or authorization.

You may not reproduce, distribute, modify, or commercially exploit our protected content without the relevant permission, except where permitted by applicable law.

All third-party names, trademarks, and brands remain the property of their respective owners. Their appearance does not necessarily imply endorsement or affiliation.

9. Third-Party Services and Links

Our store may use or link to third-party services, including Shopify, payment processors, shipping carriers, and our fulfillment partner.

Third-party services operate under their own terms and policies. We are not responsible for the independent content, policies, or practices of third-party websites or services, except to the extent required by applicable law.

Your use of third-party services may be subject to additional terms imposed by those providers.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how information is collected, used, and handled when you visit our store or place an order.

11. Limitation of Liability

To the extent permitted by applicable law, CRUELS is not responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights.

12. Indemnification

To the extent permitted by applicable law, you agree not to use our store unlawfully or in a way that infringes the rights of others. You may be responsible for losses arising from your unlawful conduct or material breach of these terms where the law permits such responsibility.

13. Termination

We may restrict or terminate access to our website or services where permitted by law, including where a user violates these terms or engages in fraudulent, abusive, or unlawful activity.

Any rights or obligations that by their nature should continue after termination will remain in effect to the extent required or permitted by law.

14. Governing Law

These Terms of Service are subject to the applicable laws of Pakistan, without excluding any mandatory consumer protection laws or rights that apply to customers in their place of residence.

Any dispute will be handled by the competent courts or authorities as determined by applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time by publishing a revised version on our website.

The “Last updated” date at the top indicates when the terms were most recently revised. Your continued use of our store after updated terms are published constitutes acceptance only to the extent permitted by applicable law.

16. Contact Information

If you have any questions about these Terms of Service, contact us at:

CRUELS
Email: info@cruels.shop
Location: Larkana, Sindh, Pakistan