Shipping Policy

Last updated: October 10, 2026

At CRUELS, we make our products to order through our print-on-demand fulfillment partner, Printify. This policy explains how orders are processed, shipped, and delivered.

1. Shipping Locations

We currently ship orders to addresses within the United States only.

Shipping availability may vary depending on the product and destination. Please ensure your shipping address is complete and accurate when placing your order.

2. Order Processing and Production

All CRUELS products are made to order. After you place an order, it is sent for processing and production before it ships.

Production time is separate from shipping time. The time required to prepare an order may vary depending on the product, order volume, and fulfillment conditions.

Orders cannot always be changed or cancelled once production has started. If you need to request a change or cancellation, contact us as soon as possible at info@cruels.shop. We cannot guarantee that your request can be accommodated.

3. Shipping Methods and Estimated Delivery Times

Available shipping methods and estimated shipping times are displayed at checkout when applicable.

For our Compression Short Sleeve Tee fulfilled through Printify Choice, the currently listed US shipping estimates are:

• Economy Shipping: approximately 4–8 business days.

• Standard Shipping: approximately 2–5 business days.

These estimates refer to shipping time after fulfillment, not the total time from placing an order to delivery. Production time must be added, and actual delivery may take longer.

Shipping estimates are not guaranteed delivery dates. Delays may occur due to carrier operations, weather, high shipping volumes, or other circumstances outside our control.

4. Shipping Costs

Shipping charges are calculated according to the available shipping method, destination, product, and order details.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

If multiple items are ordered, shipping charges may vary based on the fulfillment and shipping arrangements.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has shipped.

Tracking updates may take some time to appear after a carrier receives the package. Please allow time for the tracking information to update before contacting us about a shipment that has recently been dispatched.

6. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately at info@cruels.shop. We cannot guarantee that an address can be changed after an order has entered production or shipping.

CRUELS cannot guarantee replacement or reimbursement for packages delivered to an incorrect address supplied by the customer. Any available resolution will depend on the circumstances and applicable law.

7. Delayed, Lost, or Undelivered Packages

If your order has not arrived within the expected delivery period, contact us at info@cruels.shop and include your order number.

We will review the available tracking information and, where appropriate, investigate the issue with our fulfillment partner or shipping carrier.

If a package is confirmed lost or another delivery issue occurs, we will review the available options and determine the appropriate next steps, subject to the circumstances and applicable law.

8. Contact Information

For questions about shipping, tracking, or delivery, contact us at:

CRUELS
Email: info@cruels.shop
Location: Larkana, Sindh, Pakistan