Return & Refund Policy

Last updated: October 10, 2026

At CRUELS, our products are made to order through our print-on-demand fulfillment partner, Printify. Please review the product description and size chart carefully before placing your order.

1. Defective, Damaged, or Incorrectly Printed Items

If your order arrives damaged, defective, or with a manufacturing or printing error, contact us at info@cruels.shop within 30 calendar days of delivery.

Please include the following information in your email:

• Your order number.

• A clear description of the issue.

• Clear photographs or video evidence showing the defect, damage, or printing error.

We will review your claim and, where appropriate, arrange a replacement or refund. We may request additional information to assess the issue. All claims are subject to review and applicable fulfillment requirements.

Please contact us before returning any item. Do not send products back unless we provide return instructions.

2. Size Issues, Incorrect Size Selection, and Change of Mind

Because our products are made to order, we do not offer voluntary returns or exchanges for incorrect size selection, fit preferences, or change of mind.

Customers are responsible for reviewing the product description and size chart carefully before purchasing and selecting the appropriate size.

If you are unsure about sizing, please contact us at info@cruels.shop before placing your order.

This policy does not exclude any remedies required by applicable consumer protection laws or any claim where the product is defective or incorrectly supplied.

3. Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or modify an order.

Because production may begin shortly after an order is submitted, we cannot guarantee that cancellations or changes will be possible once fulfillment has started.

4. Lost or Undelivered Orders

If your order appears to be lost or has not arrived within the expected delivery period, contact us at info@cruels.shop with your order number.

We will review the available tracking information, investigate the issue with our fulfillment partner where appropriate, and determine the next steps.

5. Refund Processing

If a refund is approved, it will generally be issued to the original payment method where possible. Processing times depend on your payment provider and financial institution.

6. Contact Us

For return, refund, or replacement requests, contact us at:

Email: info@cruels.shop

CRUELS
Larkana, Sindh, Pakistan